PRIVAcy POLICY
Introduction
Archway Travel is a registered company in the UK, company number 08206115.
This privacy policy explains how we use any personal information we collect about you when you use our products and services.
What information do we collect about you?
We collect information about you when you register for an account using one of our apps. For registered accounts, we collect your email address and, if you provide them to us, your name and mobile phone number. Information is collected on our behalf by our App Developer, Ticketless, which is a brand owned and operated by UrbanThings Limited, a registered company in the UK, company number 04543413
How will we use the information about you?
We collect information about you for the purpose of processing your orders and delivering them to your mobile device. This is a legitimate interest so that we can perform the tasks that you would reasonably expect from us to help you to purchase tickets and travel around. If you agree, we also collect information to enable us to contact you about additional products and offers such as cheaper transport tickets.
We, or our third-party data processors, may share this personal data with the following parties:
- Payment processing companies, for the purposes of verifying your identity so that we can take payment for your orders. These may include Stripe Inc., Braintree and PayPal.
- Your personal data may also be sent to our web hosting company, Amazon Web Services Inc for the purposes of processing the data and storing it securely.
In the future, we will use your information to personalise your experience on our website and mobile apps where possible.
Marketing
We would like to send you information about products that may be of interest to you, for example discounted travel tickets. If you have consented to receive marketing, you may opt out at a later date.
You have a right to stop us at any time from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please notify us by e-mail.
How long will we store your data for?
We will store your account data for as long as you continue to hold your account. If an account has been dormant for more than two years we may also review this account and decide to close it on your behalf. If an account is closed, either by you or by us, any of your personally identifiable information will be removed within six months of the date of closure.
Access to your information and correction
You have the right to obtain a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us using the address below in the ‘Contact Us’ section.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate, or use our apps or website to correct this information yourself.
If you have a complaint about the way in which we have stored or processed your personal data, we would encourage you to contact us in the first instance so that we can work with you to resolve this. You also have the right to contact the Information Commissioner’s Office.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For more information, visit www.aboutcookies.org
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25/07/2024.
How to contact us
Please contact us if you have a question about our privacy policy or information we hold about you:
By email
busservices@archwaytravel.co.uk
By post
Or write to us at: Archway House, Copse Road, Fleetwood, FY7 7NY
Terms and Conditions of Use:
Archway Travel App (The “Company”)
These terms and conditions (the “terms”) cover the use of the Archway Travel Mobile-Ticketing App (the “App”). By purchasing an m-Ticket you agree to be bound by these terms. “We” “us” “our” refers to the Company. “You” “your” refers to the person downloading and/or using the App. We may modify these terms at any time by posting revised terms on the App and/or the Company website. This document was last updated on 25/07/2024.
1. Using the App
The mobile tickets or m-Tickets (tickets are downloaded to your registered mobile device using via the internet) made available by the App may only be used by people with UK registered mobile phone numbers for travel on the Company’s services. Tickets are downloaded to your registered mobile device via the internet. Once purchased, your m-ticket cannot be altered and is non-refundable. If your m-ticket is activated accidentally, we will not be able to refund this. M-tickets purchased are locked to your registered device and cannot be transferred, copied or moved to another device M-tickets are intended only for the holder of the mobile device to use – multiple tickets cannot be activated on one device and shared.
2. Display to Company Staff:
By purchasing a mobile or m-ticket you agree to co-operate fully with the Bus Driver or Ticket Inspector and show your phone/ticket for inspection if asked to do so. Your m-ticket should be displayed clearly on the device screento show to the Bus Driver or Ticket Inspector when requested. If you are unable to show the m-ticket when requested then a paper ticket will need to be purchased. It is your responsibility to ensure that the mobile phone is sufficiently charged to display the m-ticket as many times as required for the duration of your journey (including at origin and destination stops). Please note that once the ticket has been downloaded to your phone it does not require a mobile data or internet connection. You do however need to allow your phone to connect to the internet via mobile data or WiFi at least every five days so that any updates can be loaded and your ticket can be verified.
3. Use of the App – The App:
1. Allows you to buy tickets for travel with the Company and provides you with other ancillary information (the “purpose”) all tickets purchased for travel via the App are subject to the terms and conditions of carriage of the Company which are available on request.
2. May only be used for the purpose and for your own personal use. You may not use the App or allow the App to be used for any reason other than the purpose and specifically you may not use the App for commercial purposes;
3. Is owned by the Company and its licensors. All intellectual property rights contained in, or which exist in the appearance or operation of, the App are, as between you and us, the property of us and our licensors and to the extent we are able, we grant you a revocable, loyalty free licence to use the app for the purpose only.
4. Technical Requirements.
The App may only be accessible and function when used in conjunction with certain operating systems. It is your responsibility to ensure that the mobile device that you operate the App on
has the required version of the relevant operating system. You are responsible for all data charges incurred when using the App with the provider of data services to your mobile device.
5. Suspension and Termination.
We may cease to operate the App or make it available at any time (either permanently or temporarily) and other than refunding the values of any balance associated with unused portions of tickets purchased using the App shall have no liability to you for such temporary or permanent cessation.
6. Security:
If you lose the mobile device on which your m-tickets are stored, we will not be liable to issue replacement m-tickets. The safekeeping of the m-ticket is your responsibility. In the event that the m-ticket or your device is lost or damaged, we will be unable to provide a duplicate or replacement ticket and a new ticket will need to be purchased.
7. Data Protection:
Any personal data about you collected via the App is subject to the Company’s privacy policy.
8. Availability and Liability:
We do not warrant that that the App will be available at all times or that when available it will function without error but we will use our reasonable endeavours to ensure that the App is available for use and operative at all times during which our Company operates services however we will not be responsible or liable where failure of the App is due to a reason beyond our reasonable control. In the event that the App does not work for any reason which is within our reasonable control then our sole liability to you shall be a refund of the cost of any journey which has been pre-paid and that you are unable to make due to the App’s unavailability. We will not be liable for any other losses of whatever type suffered by you. Applications for refunds due to unavailability shall be notified to the Company within 48 hours of the occurrence of the unavailability and limited to an amount equal to two day travel passes.